Information and facts
For the Danish emergency organization „Beredskab & Sikkerhed“ (BSIK), 7P has been actively involved in the development and implementation of a pager solution. Since April 2023, 7P-EMM has become an integral part of the new on-call duty solution.
Industry
Public service / emergency services
Focus area
EMM-Cloud
Our services
Advice, commissioning, support
Number of devices
400
The starting point
„Beredskab & Sikkerhed“ (BSIK) serves as the emergency organization for the municipalities of Randers, Favrskov, Norddjurs, and Syddjurs, covering an area of over 2,700 km² in Denmark.
BSIK is responsible for more than 225,000 citizens and responds to approximately 1,600 incidents annually, including fires, rescue operations, traffic accidents, and environmental incidents.
A fast, accurate, and reliable emergency notification system is essential. It must ensure that emergency services can respond within legal frameworks to save lives and protect property.
Time, accurate data, and an overview of available response teams are critical factors in emergency assistance.
An analysis conducted by students from Aalborg University revealed technological gaps in the existing solution used by BSIK. Consequently, the decision was made to replace the current system with a more modern, flexible, and efficient solution. After conducting a market analysis and testing various solutions at BSIK, it was decided to develop and build the solution from scratch.
Our Solution
Software
Hardware
The hardware of choice was RugGear‘s RG360, a compact yet robust device ideal for critical situations. The RugGear RG360 is an Android device with a 3.0-inch screen and Android 10 Go, meeting the requirements of BSIK staff for a reliable pager device. The device was designed to closely resemble a pager rather than a phone/smartphone, enabling firefighters and emergency services to operate it quickly and easily during operations.
Device management
During the project, 7P provided comprehensive technical expertise in implementation, configurations, and setups, collaborating closely with BSIK, Next Concept, and RugGear in China to develop a specialized firmware for the RG360 device.
The goal was to firmly integrate 7P-EMM into the RG360 firmware to enable straightforward activation through the 7P-EMM console. The device was subsequently fully secured and put into operation. Smartphone functions were removed to prevent its use as a „freely available phone,“ thereby exempting it from taxation for employees at BSIK.
7P-EMM manages all mobile devices, from RugGear RG360 pager devices to tablets used in vehicles, ensuring availability and smooth operation through centrally managed deployment, maintenance of apps, enforcement of security policies and device restrictions, with only necessary functions and apps visible on the devices.
7P-EMM wirelessly updates the mobile application IHM PAM and other apps via over-the-air (OTA) updates, without requiring user intervention.
Additionally, 7P-EMM deploys the remote support software TeamViewer to all devices, enabling BSIK administration to perform tasks on mobile devices without burdening the staff.
Why 7P?
The decision in favour of 7P-EMM was based on a recommendation from the main contractor Next-Concept A/S, with whom 7P has worked successfully on various projects for many years. Another decisive factor was that 7P, as the leading EMM provider in the public sector in Denmark, also has extensive experience in the transport and logistics sector and in the management of rugged devices.
7P maintains close relationships with various device manufacturers, which enables 7P to optimally integrate the devices into the solution and thus provide the customer with the best possible solution.
Our
results
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- All information is now reliably and instantly available.
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- Improved data for accurate allocation of employees to the right tasks.
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- Incident command knows precisely which responders are attending and what tasks they will fulfill.
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- Monthly deviation reports are now virtually non-existent.
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- Significant reduction in salary compensation for part-time and volunteer staff, utilizing only the necessary resources.
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- Lower transportation/logistics costs and reduced CO2 emissions.
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- Additional savings in working hours, travel times, and transportation costs through the rollout of remote support and centralized management via 7P-EMM and Teamviewer.
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- Devices are preconfigured via 7P-EMM and immediately ready for use.
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- The RugGear RG360 is a smart „pager“ without telephony, thus exempt from income taxation.
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- Financial break-even for the investment expected in the third year.
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- Substantial savings in subsequent years in comparison to the old solution in terms of investment and operation.
“The competence and commitment of 7P was one of the key factors that enabled us to complete the project on time. We were able to quickly reap the benefits of the new solution and are highly satisfied.“Niels Henrik Nielsen, Chief Operating Officer
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