Part 1: Transforming Network Insights into Business Value – The Lessons Private 5G Taught Us About Quality Assurance

The world of private 5G networks is evolving at a rapid pace, promising enhanced connectivity, ultra-low latency, and tailored solutions for various industries. However, through our journey in this domain, we have discovered a crucial insight: technical expertise alone is insufficient for delivering true value to clients. This realization has profoundly changed our approach to quality assurance (QA) and has highlighted the importance of aligning network performance with business objectives.

In this article, we share our transformative experience and introduce 7P Accelerant, our innovative solution designed to bridge the gap between network performance and business metrics.

Challenge: Speaking the Language of Business

From Tech Jargon to Business Impact

When we first embarked on the private 5G journey, we were enamored by the technical intricacies and the immense potential of 5G networks. Discussions centered around terms like network slicing, ultra-low latency, and mmWave technology. However, as we began implementing private 5G solutions for clients in industries like manufacturing, healthcare, and logistics, we quickly realized that our enthusiasm for the technical details was not shared by our customers.

For our clients, the technical jargon meant little if it didn’t directly address their business concerns. They were less interested in how 5G networks could be sliced into virtual sections or how mmWave technology worked. Instead, they wanted to know how our solutions could improve their production rates, reduce operational costs, or minimize downtime. This fundamental difference in focus created a disconnect between our technical narrative and their business objectives.

It was therefore not just about ensuring network performance; it was about translating that performance into tangible business outcomes. This epiphany led us to a crucial shift in our approach to QA: we needed to speak the language of business, not just that of network engineering.

Solution: Changing Our Perspective

Translating Technical Concepts into Business Language

Following this realization, we redefined our approach. We moved away from discussing network sectors, throughput, and latency. Instead, we focused on metrics that our clients cared about, such as production rates, equipment uptime, delivery schedules, and customer satisfaction. This shift in perspective transformed our client relationships. We went from being ‘the network guys’ to strategic business partners who understood and addressed their specific challenges.

For instance, rather than explaining how a network delay might cause packet loss in the system, we reframed it in business terms: ‘This network delay could lead to a 10% reduction in production efficiency over the next 24 hours if not resolved.’ By aligning our technical expertise with their business objectives, we provided clients with actionable insights that directly impacted their business results

The Need for New Tools

As we transitioned to this new client-centric approach, we encountered a significant challenge. Our existing QA tools, designed primarily for technical diagnostics, were inadequate for conveying the business impacts of network performance issues. These tools could identify network problems, but they couldn’t translate those problems into meaningful business consequences.

We needed a new solution – one that could bridge the gap between network performance metrics and business outcomes. We needed a tool that not only identified technical issues but also contextualized them in terms of their potential impact on production, efficiency, and operational costs.

Introducing 7P Accelerant: Our Game-Changing QA Tool

Bridging the Gap Between Network Data and Business Metrics

To address this gap, we developed 7P Accelerant – an innovative QA tool designed to transform raw network data into actionable business intelligence. 7P Accelerant is more than just a network monitoring tool; it’s a platform that provides insights into how network performance influences business operations.

Key Features of 7P Accelerant:

• Translation of technical issues into business impacts
  7P Accelerant continuously monitors network performance and translates technical issues into business-relevant information. For example, instead of merely reporting packet loss, it provides insights into how that packet loss might affect production efficiency or delivery times.
• Predictive analysis of potential efficiency losses
  The tool uses predictive analytics to identify potential efficiency losses before they happen. It can predict how a particular network problem, if left unresolved, might affect operations in the near future. This allows businesses to take proactive measures to mitigate risks.
• Customisable dashboards for different industry needs
  Recognizing that each industry has unique requirements, 7P Accelerant offers customisable dashboards tailored to the specific needs of manufacturing, logistics, healthcare, and more. This flexibility ensures that each client gets insights that are directly relevant to their operations.
• Integration with existing business intelligence tools
  7P Accelerant seamlessly integrates with the client’s existing business intelligence (BI) tools, making it easier to incorporate network insights into their overall business strategy and decision-making processes.

How 7P Accelerant Works

7P Accelerant takes complex network data and presents it in a way that resonates with key business stakeholders, including CEOs, operations managers, and industry experts. For example, rather than simply reporting a technical issue like packet loss in a specific network sector, 7P Accelerant translates that data into business implications. It might show that if this issue is not addressed, production efficiency could decrease by 15% within the next 24 hours, leading to missed production targets and delayed deliveries.

This level of insight empowers clients to make informed decisions about their private 5G networks, aligning network performance with their business goals and priorities.

Impact: Transforming Client Relationships

From Network Providers to Business Partners

The introduction of 7P Accelerant has revolutionized our relationships with clients. By focusing on how network performance affects their business outcomes, we have elevated our role from network providers to strategic business partners. We no longer just provide technical solutions, but offer insights that directly impact our clients’ results.

7P Accelerant’s predictive capabilities have allowed us to help clients take proactive measures to mitigate potential issues. For example, if the tool predicts a network disruption that could slow down production, the client can allocate resources to address the issue before it affects their operations. This proactive approach not only prevents downtime but also strengthens the trust and collaboration between us and our clients.

Conclusion: 7P Accelerant – The Future of Private 5G QA

Our journey through the world of private 5G networks has taught us valuable lessons about the importance of aligning network performance with business objectives. The introduction of 7P Accelerant has enabled us to transform raw technical data into actionable business insights, making us not just network providers, but true business partners.

As we continue to innovate and refine our approach, we remain committed to helping our clients leverage the full potential of private 5G networks. 7P Accelerant represents the future of quality assurance in the private 5G space, providing a powerful tool for translating technical data into business value. This approach ensures that our clients can not only maintain high network performance but also drive their business success in an increasingly connected world.

Ready to transform your private 5G network into a business asset? Contact us to learn how 7P Accelerant can help you align network performance with your business goals.